a99bet Terms and Conditions
Please read these full terms and conditions carefully before using the a99bet platform — all rules relating to your account, bonuses, and gaming experience are set out in detail here.
01. Introduction and Applicability
These Terms and Conditions ("Terms") apply to the use of the a99bet platform and all of its services. By accessing the a99bet website, creating an account, or participating in any game, you give your full consent to these Terms.
a99bet operates a trusted online gaming platform for users in Bangladesh. These Terms cover the platform's rules, user rights and responsibilities, financial transaction policies, and other important matters. These Terms have been prepared in Bengali and are specifically intended for Bangladeshi users.
a99bet reserves the right to change, amend, or update these Terms at any time. A notice will be posted on the platform for significant changes. If you continue to use the platform after any changes, you will be considered to have accepted the revised Terms.
02. Account Eligibility and Registration
Age Requirement
Users must be at least 21 years of age to open an account and participate in games on the a99bet platform. This platform is open only to those aged 21 or above. a99bet may request the necessary documents for age verification at any time.
Single Account Policy
Each individual may open only one a99bet account. If a person holds multiple accounts, or if multiple accounts are operated from the same device, IP address, or payment method, all accounts may be suspended and any deposited funds may be forfeited.
Registration Requirements
- All information provided must be true and accurate
- An active mobile number and email address are required
- Your password must be kept private and secure
- Account access must not be given to third parties
- Providing false information during registration is prohibited
Account Security
You are solely responsible for the security of your a99bet account. If you suspect unauthorized access to your account, contact support immediately. If account details are shared with a third party, the user will bear responsibility for any resulting loss.
03. Financial Transactions — Deposits and Withdrawals
All financial transactions on the a99bet platform are carried out in Bangladeshi Taka (BDT/৳). Deposits and withdrawals can be made via bKash, Nagad, and Rocket for fast and secure transactions. All transactions are protected by SSL encryption.
Deposit Rules
- Minimum deposit amount: ৳500 (per method)
- Deposit methods: bKash, Nagad, Rocket
- Deposits are generally credited to the account instantly
- You must use a payment account registered in your own name
- Deposits from third-party accounts are prohibited
Withdrawal Rules
- Minimum withdrawal amount: ৳1,000
- Withdrawal processing time: 15 minutes to 2 hours
- Withdrawals are only available to verified accounts
- Withdrawals must be made using the same method used for the deposit
- Withdrawal requests cannot be cancelled once they are being processed
Important: If money laundering or fraud is suspected, a99bet reserves the right to suspend any transaction and conduct the necessary investigation. Failure to cooperate in such cases may result in account closure.
04. Bonus and Promotion Terms
a99bet offers various types of bonuses and promotional offers for its registered members. Specific conditions apply to the use of these bonuses, which are stated in the details of each offer.
Welcome Bonus Terms
a99bet offers new members a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus — making your total balance ৳2,000. After activating this bonus, a 20x wagering requirement must be completed before withdrawal.
- The bonus applies only once (on the first deposit)
- Wagering requirement: 20x (on the bonus amount)
- Withdrawals cannot be made while a bonus is active
- Claiming bonuses from multiple accounts is prohibited
- Bonus abuse may result in account suspension
VIP Cashback Terms
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.5% weekly cashback
- Gold: up to 0.8% weekly cashback
- Platinum: up to 1.0% weekly cashback
- Cashback is added to the account every Monday
General Bonus Policy
- Each bonus has its own validity period and conditions
- Bonuses cannot be converted to cash
- a99bet may change bonuses at any time
- Violating bonus terms will result in the bonus and any winnings being voided
- a99bet has the final authority on all bonus-related decisions
05. Gaming Rules and Fair Play
a99bet maintains the highest standards across all games and is committed to ensuring fair play. All game outcomes are determined by a Random Number Generator (RNG), which ensures impartiality and transparency.
Prohibited Activities
Any of the following activities are strictly prohibited and may result in account suspension and forfeiture of winnings:
- Using any software, bot, or automation tool to operate games
- Exploiting game vulnerabilities or bugs to gain an unfair advantage
- Colluding with other players to gain an unfair advantage
- Using chargebacks or fraudulent payment methods
- Using the platform for money laundering purposes
- Abusing bonuses or gaining advantages through multiple accounts
Game Results
All game outcomes are determined by technology and are not predetermined. If a game is interrupted due to a technical error, a99bet will provide a resolution based on the circumstances. In the case of disputed results, a99bet's server logs will serve as the final evidence.
Disconnection Policy
If the internet connection is lost during a game, a99bet generally saves the game state. However, in some games it may not be possible to return to the previous state after the connection is restored. In such cases, the user may contact the support team.
06. Sports Betting Terms
a99bet offers betting on various sports including cricket, football, and kabaddi. The following terms apply to sports betting.
Bet Acceptance
a99bet has final authority on bet acceptance. Bet terms may change if the circumstances of a tournament or match change. Bets can be placed before a match starts or live, though separate rules apply to each.
Cancelled Matches
If a match or tournament is cancelled, suspended, or abandoned, all bets on that match will be voided and the staked amount will be refunded in full. This rule applies equally to BPL, IPL, T20, and ICC tournaments.
Odds and Payouts
Payouts are determined by the odds displayed at the time the bet is placed. a99bet reserves the right to change odds at any time, but once a bet is confirmed, the payout will be based on the odds at that time.
07. Account Closure and Restrictions
Account Closure by a99bet
a99bet may close or suspend an account without prior notice in the following circumstances:
- Violation of the Terms and Conditions
- Suspected fraud or dishonest activity
- Registration using false information
- Violation of the age requirement
- Extended period of inactivity
- Court order or legal obligation
Voluntary Account Closure
Users may close their account at any time. To do so, contact the support team via live chat or email. Any available balance should be withdrawn before closing the account. Accounts can also be restricted or closed under the Self-Exclusion program — see the Responsible Gaming page for details.
08. Privacy and Data Protection
a99bet places the highest importance on the security of your personal information. How your information is collected, stored, and used is described in detail on our Privacy Policy page.
Summary of Data Use
- Personal information is used for account management and verification
- Financial information is stored securely for payment processing
- All data transfers are protected by SSL encryption
- Information is not sold to third parties
- Information may be provided to authorities when required by law
- You may opt out of marketing communications at any time
09. Limitation of Liability
Online gaming carries financial risk. a99bet will generally not be liable for any financial loss resulting from use of the platform, unless that loss is directly caused by a technical error on the platform.
Service Interruption
The service may be temporarily unavailable due to maintenance, technical issues, or external causes. In such situations, a99bet will attempt to restore the service as quickly as possible. However, a99bet is not liable for any loss caused by such interruptions.
Third-Party Games
Games from various providers including Pragmatic Play, Spribe, JILI, and PG Soft are available on the a99bet platform. The core operation of these games is managed by the respective game provider. For issues arising from their technical errors, a99bet will act as an intermediary.
10. Responsible Gaming Commitment
a99bet believes that gaming is purely a form of entertainment. We are aware of the mental health and financial wellbeing of all our users and encourage responsible gaming.
Please remember: If you feel that gaming is having a negative impact on your daily life or financial situation, contact our support team immediately. We are always ready to help you.
Setting a Spending Limit
Users can set their own gaming budget. The support team can help prevent spending beyond a set amount.
Setting a Time Limit
If you feel you are spending too much time gaming, you can set a session limit through support.
Self-Exclusion Option
An option is available to close your account completely for a set period of time if needed. Learn more on the Responsible Gaming page.
11. Dispute Resolution Process
Any dispute or complaint relating to the a99bet platform will first be addressed through the support team. We take all complaints seriously and aim to resolve them promptly.
Complaints Process
- Submit complaints via live chat first — our support team is available 24/7 in Bengali
- Written complaints can be sent by email: [email protected]
- After a complaint is submitted, a response will be provided within a reasonable time
- a99bet's server logs and data will be considered final evidence in resolving disputes
- The option to appeal against a99bet's decisions exists in limited cases
12. General Provisions
Language & Interpretation
These terms are drafted in Bengali and the Bengali version will be considered final and binding. In case of any dispute regarding interpretation, a99bet's interpretation will be considered final.
Severability
If any part of these terms is deemed illegal or invalid, the remaining parts will remain fully in effect. An attempt will be made to amend and preserve the illegal or invalid part where possible.
Notice of Changes
If significant changes are made to the terms, a notice will be posted on the platform. Continued use of the platform after changes will be taken as acceptance of the new terms.
Contact
If you have any questions about these terms, contact us via 24/7 live chat or by email: [email protected] — our team is always ready to assist you in Bengali.
By using the a99bet platform, you will be considered to have read, understood, and agreed to accept these complete terms. If you have any questions, please speak with support before opening an account.