a99bet Privacy Policy
a99bet places the highest importance on the security of your personal information. This policy explains in detail how we collect, use, and keep your information secure.
a99bet is a trusted online gaming platform in Bangladesh. We are fully committed to protecting the privacy of our users. This privacy policy ("Policy") describes how a99bet collects, processes, stores, and discloses your personal information ("Personal Data") when you use our website, mobile application, or any other service.
While reading this policy, please note that the words "a99bet", "we", "our", or "platform" refer to the entity operating a99bet. The words "you" or "user" refer to all registered and unregistered users of the platform.
1. What Information We Collect
Under its privacy policy, a99bet collects only the information that is genuinely necessary for providing services, ensuring security, and meeting legal obligations. The categories of information collected are listed below:
1.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (in encrypted form)
- Preferred language and currency (Taka/BDT)
1.2 Identity Verification (KYC) Information
- National Identity Card (NID) number
- Copy of passport or birth registration certificate
- Proof of current address
- Scanned copy of photo identification
KYC information is used only for identity verification and legal compliance.
1.3 Financial Information
- bKash, Nagad, Rocket mobile wallet numbers
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotional activity
1.4 Technical and Behavioral Information
- IP address and device identifiers
- Browser type and operating system
- Session logs and login times
- Game play history and preferences
- Data from cookies and tracking technologies
2. How Your Information Is Used
a99bet uses your personal information for the following specific purposes. Our privacy policy ensures that any use of information is fair, lawful, and transparent:
Account Management
Your information is used to complete the registration process, verify your account, maintain login security, and keep your profile active.
Processing Financial Transactions
The necessary financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket, and to ensure transaction security.
Fraud Prevention and Security
Your technical information is analyzed to identify suspicious activity, prevent multiple accounts, and block unauthorized access.
Providing Customer Support
Your information is needed to respond to your complaints, issues, or inquiries, and to effectively manage 24/7 live chat support in Bengali.
Service Improvement and Personalization
Information is used to analyze user preferences in order to improve game recommendations, promotional offers, and the overall platform experience.
Meeting Legal Obligations
Information is retained and used to comply with applicable laws, regulations, and regulatory directives, and to resolve legal claims or disputes.
3. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the a99bet website and application. Cookies are small text files stored in your browser or device that help improve the functionality and experience of the platform.
Essential Cookies
These are essential for the basic operation of the platform. They are used to maintain login sessions, security tokens, and store user preferences. These cannot be disabled.
Functionality Cookies
These cookies are used to remember your language preferences, game settings, and customizations. Disabling them may cause some features to not work properly.
Analytics Cookies
These cookies are used to analyze how the platform is used and to improve the quality of services. Collected data is processed in fully anonymous form.
4. Sharing Information with Third Parties
a99bet never sells or rents your personal information to third parties. However, in certain limited circumstances we may share information with trusted partners:
4.1 Payment Processors
Limited financial information is shared with payment service providers such as bKash, Nagad, and Rocket to verify and complete transactions. This information is used only for transaction-related purposes.
4.2 Game Software Providers
Authorized game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may process minimal technical information to ensure seamless gameplay.
4.3 Legal Authorities
a99bet is obligated to provide necessary information in compliance with the law upon a court order, government directive, or legitimate request from law enforcement agencies.
4.4 Technology and Security Partners
Providers of SSL encryption, cybersecurity, and anti-fraud services may process limited technical data under strict confidentiality agreements.
5. Data Security and Protection
a99bet applies industry-standard security measures to keep your personal information secure. At the core of our privacy policy is a multi-layered security framework:
SSL Encryption
All data transfers are protected by 256-bit SSL encryption — bank-level security.
Firewall Protection
Advanced firewalls and intrusion-prevention systems keep servers protected around the clock.
Two-Factor Authentication
A two-step verification system can be optionally activated for additional security.
Regular Audits
Regular third-party security assessments are conducted to ensure the effectiveness of security measures.
While we strive to ensure the highest level of security, data transmission over the internet is never completely risk-free. You are therefore asked to keep your password private and never share it with anyone.
6. Data Retention Period
a99bet retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
Your registration and profile information is retained for the entire time your account remains active. Even after account closure, information may be kept for a set period as required by legal obligations.
Financial Transaction Information
Transaction records are retained for an extended period in compliance with financial regulatory and tax authority guidelines. This is necessary for legal protection and dispute resolution.
Support and Communication Information
Customer service conversations and ticket information are retained for a reasonable period after an issue is resolved, and are used for quality control and training.
Deletion Requests
If you request deletion of your information, we will take the necessary steps as quickly as possible, subject to legal obligations. Some information may not be possible to delete completely for legal reasons.
7. Your Rights and Controls
The a99bet privacy policy gives you significant control over your personal information. You have the following rights:
Right to Access Information
You can request to know what information we hold about you. We will provide a detailed report within a reasonable time.
Right to Correction
If any of your information is incorrect, you can request a correction. There is also the option to update some information directly in your account settings.
Right to Deletion
In certain circumstances you can request deletion of your personal information, subject to the limits of legal obligations.
Right to Object to Processing
For marketing communications or optional data processing, you can object and withdraw your consent at any time.
Right to Data Portability
You can request a copy of your information in a structured, machine-readable format.
Right to Close Account
You can close your account at any time. Contact the support team to submit an account closure request.
8. Protection of Minors
a99bet provides services only to individuals aged 21 or older. We strictly do not collect or process information from minors. Age verification during registration is mandatory.
If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. If a guardian suspects their child is using a99bet, please contact our support team.
a99bet is committed to responsible gaming. Detailed guidance is available on our Responsible Gaming page.
9. Changes to the Privacy Policy
a99bet may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- The date of the change will be updated on this page.
- For important changes, a notification will be sent to your registered email.
- A notice will be displayed when you log in to the platform.
If you continue using the platform after changes are made, you will be considered to have consented to the updated privacy policy. We therefore recommend that you review this page regularly.
10. Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact our privacy team. We are committed to responding to your message promptly and carefully:
Live Chat
For instant support, contact our 24/7 Bengali live chat support. Our skilled support team is always by your side.
Service is available 7 days a week, 24 hours a day.